Help center

Getting started

• Upload one clear photo of your product.
• Confirm the product — we read what it is; correct it in one tap if needed.
• Pick a direction (style) and your goal, then choose images or a video.
• Receive & download from your Collection.

Quick Create vs. Atelier

Quick Create generates a full set at once. Atelier is the director’s chair: you build a 16-second video scene by scene, approving every frame and clip before the house proceeds — and you can go back to any earlier scene to edit, with your work preserved.

How do credits work?

• New accounts start with 30 free credits.
• Images: 10 · Video: 20.
• Atelier: each frame 5, each clip 10, combining is free (60 for a full video).
• You’re only charged when a generation succeeds — failures cost nothing.

Is the result the same every time?

No — every generation is a fresh, unique interpretation, like commissioning a photographer rather than applying a filter. Don’t love one? Generate again. Atelier gives you the most control.

Can I try it without an account?

Yes — build a brief on /try and create a free account to generate it. 30 credits, no card, all styles, HD, and no watermark.

Why won’t my product turn into a video?

The video AI is stricter than the image step and can decline sheer, mesh, or very revealing apparel (e.g. some swimwear/beachwear) — even when it’s a perfectly normal product. We never alter your product to get around this. Images work reliably for these items; for video, a more covered frame often passes.

Downloading your work

Open any piece in your Collection to download the final video, every image (individually or as a ZIP), and — for Atelier videos — every frame and clip.

Still stuck?

Email support@zestamo.com and we’ll help.